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makaylamc's avatar
makaylamc
User
2 years ago
Solved

No business found error

Hello,

 

Hoping someone can help me.

 

I've been using MYOB Essentials for the past 12 months, and suddenly this week after logging in with the correct email and password, a screen appears saying "No results found". See screenshot attached. Even when I try logging into MYOB Business it gives me the same error. 

 

I was on hold with their customer service for an hour with no answer so figured I'd try getting some help here. 

 

Thanks so much.

  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi makaylamc,

     

    Thanks for reaching out. 

     

    So that I can look into this for you, could you please send me a private message with the following details:

     

    • Serial number
    • Business file name
    • Your name + email 

    Refreshed user access - resolved 3/10

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi makaylamc,

     

    Thanks for reaching out. 

     

    So that I can look into this for you, could you please send me a private message with the following details:

     

    • Serial number
    • Business file name
    • Your name + email 

    Refreshed user access - resolved 3/10

    • scejoe's avatar
      scejoe
      User
      2 years ago

      HI i have just logged on to MYOB and no business found error, i do believe it was getting upgrade but not sure if that has happened

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi scejoe,

         

        Thanks for reaching out. 

         

        If you open the updated version (MYOB Business), do you see your business listed?