Forum Discussion

Stdeclans's avatar
Stdeclans
User
2 years ago
Solved

Updating Billing details

I am the main user of our MYOB Essentials account but when I try to update the credit card details I get the message: 'You don’t have the access required to see the billing information for this account!'

  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Stdeclans 

     

    Welcome to the Community Forum. I can have a look into your user access for you.

     

    Can you please confirm the following details over Private Message:

    • Serial number (or client ID)
    • Account name and contact name 
    • Email address you are currently using to log in

     

    *Checked billing details and replied via Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Stdeclans 

     

    Welcome to the Community Forum. I can have a look into your user access for you.

     

    Can you please confirm the following details over Private Message:

    • Serial number (or client ID)
    • Account name and contact name 
    • Email address you are currently using to log in

     

    *Checked billing details and replied via Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • HazelSchulz's avatar
      HazelSchulz
      Cover User
      10 months ago

      Hi i am also unable to access the billing part of my account. Please assist.

       

      • Hannah_V's avatar
        Hannah_V
        MYOB Moderator
        10 months ago

        Hi, HazelSchulz thank you for posting your concern. We're sorry that you have this experience.

        To further assist you, please send me the details of the following through a private message :

        • Serial Number
        • First and Last Name
        • Company Name

        Regards,

        Hannah

    • Juxin's avatar
      Juxin
      Contributing User
      10 months ago

      Hello MYOB,

      1. serial number: -
      2. Account name: -
      3. Email address: -
      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        10 months ago

        Hi Juxin 

        Thank you so much for your post and welcome to the Community Forum! Thank you so much for the information, I've updated your billing details with the Serial Number end in : 2030.

        Please do let me know if you're still having issues.
        Regards,
        Earl