answer for me was
logo needed to be .png format
Hi Sean_DC
Thanks for your reply.
I have now done the 3 things you have listed although I dont think Gmail allows to add addresses. I have also tried using my own email with no success.
The strange thing is payslips were getting sent, the last one being 5/6/23. None since then.
It also doesnt allow me to view payslip (on android tablet) and then send them as a PDF etc.
Cheers
Wheyrick
Is there anything else I can try?
I am having the same issue - starting last week
answer for me was
logo needed to be .png format
Yes, deleted the logo off the payslip and it works again
This solution worked for me too. Thank you!
Hi Katherina_White,
Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this has caused you, and we are glad to hear that the solution fixed your concern.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hello, allrailkw thank you for reaching out.
To my understanding, your employees are not receiving the payslips that you are trying to send, right?
If that's the case, can you please send me a private message of the Email that you are trying to send these payslips?
Regards,
Hannah
