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hayleyweeks's avatar
hayleyweeks
Contributing Cover User
2 months ago
Solved

Single Touch Payroll Updated Event

In Single Touch Payroll reporting when we click 'Send Update Event' it is generating a zero pay run and this payslip sits in the section 'to be emailed'. 

 

Is the only solution to remove these from the 'to be emailed secreen' is to change each delivery status to 'already printed or sent'? Is there a way for these zero pay runs to not appear in 'to be emailed' when the send update event is clicked?

  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi hayleyweeks,

     

    Thanks for your post.

     

    Every time you send an update event, zero pay slips will be generated automatically. If you want those pay slips not to stay on the pay slip window, you can change the delivery status of the pay slips by going to each employee profile as 'Already printed and sent'. To do this, go to Payroll > Employees and then click the employee name. Under Payroll details, change the default pay slip delivery. You may also need to change it back if a pay run is processed.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi hayleyweeks,

     

    Thanks for your post.

     

    Every time you send an update event, zero pay slips will be generated automatically. If you want those pay slips not to stay on the pay slip window, you can change the delivery status of the pay slips by going to each employee profile as 'Already printed and sent'. To do this, go to Payroll > Employees and then click the employee name. Under Payroll details, change the default pay slip delivery. You may also need to change it back if a pay run is processed.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • natk's avatar
      natk
      User
      2 days ago

      I think there needs to be another solution to this issue.

      we have approx. 100 employees on file so I don't want to have to go into each profile to change the default pay slip delivery every time I do an update event. And then have to go into each again and change it back, which we would have to do to enable pay slips to be emailed to each employee as usual on the next pay run.

      This is such a hassle. I think its actually easier to send them all to the employees and deal with the backlash and phone calls querying why they received a zero pay slip (obviously this is not ideal either).