Forum Discussion
Has anyone had this issue resolved yet? As expected, MYOB have not returned my call to resolve the issue.
No still nothing.....still not working :-(
- NEG2 years agoContributing User
Still not working for me, I have sent another email to feedback@myob.com on Tuesday but have had no response. Very frustrating.
- NEG2 years agoContributing User
YAY............ finally heard back from MYOB Client Support and the suggestion worked - hope it does for you too. I printed a payroll activity for the same BAS period (01/04/2023-30/06/23). I then went back into the GST Return Report and the Monthly PAYG Withholding was available for selection.
- NEG2 years agoContributing User
Back to the drawing board........................ when I actually went to do the BAS it picked up the 3 months of payroll again....................... maybe I need more training :(
- NEG2 years agoContributing User
Finally spoke with Client Support. Whilst I can get my monthly PAYG figure in the GST Return Report, the figures generate back to the 3 months of payroll when creating the BAS to submit. So, I cannot submit via MYOB to the ATO, but at least I now have the correct report to submit manually. Client Support explained that MYOB is set up to obtain the 3 months of the BAS period to submit to the ATO - MYOB does not know that I have already paid 2 months of PAYG. Anyhow, took a week, quite a few emails, but all sorted. I must say though MYOB Customer Service is not much help - they respond with the same generic stuff......... even a week later............ not sure they actually read the emails.
- jojo592 years agoContributing User
The same happened to me today and in my March GST Return. To solve the issue, select RESET which is located alongside REPORT OPTIONS. Then log out of MYOB and go back into your GST Return report. It should then allow you to tick MONTHLY PAYG WITHHOLDING and you will get the correct PAYG amount to pay. If it doesn't work first time just go in and out of MYOB again. Good Luck!
- davis_aj2 years agoExperienced User
Nope that didn't work either
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