Solved
Purchase Order Error when Sending
Hi,
I created a Purchase Order today and then when I went to send the PO is came up with the following error message:
"Cannot read properties of undefined (reading 'tokenProperties'). Please try again. If the error persists, get in touch with us. Request ID: ef337b0f-7c48-47e2-80c9-bf77563a4d2e."
Can someone please advise and assist.
Kind Regards
Hi SMBSafety
Thank you for posting.
May I know when this error shows? I'm glad to investigate this further by retrieving the Chrome Console errors:
To open the console can be opened using one of these methods
- Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
- Right click on the Chrome window and choose Inspect
- Using the shortcut keys Ctrl + Shift + I
Once you've opened the console:
- Choose the Console tab to view the logs being produced.
- Right click and choose Clear Console
- Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
- You can save the log as a .TXT file and attach it to this thread or please attach a screenshot
Please feel free to post again if you have clarifications.
