Forum Discussion
I am having exactly the same issue. I've just posted it again tonight. Does anyone even answer the questions any more? I'm thinking of changing to QuickBooks because it is so frustrating when you can't get Issues songs with your software
- Wilhelm1012 years agoContributing User
I had a similar issue where it marked the invoice as paid and the invoice was linked to a payment recieved but the actual payment came through as a seperate transaction creating a duplicates. I could not figure out how to delete the duplicate and after 2 hours on hold I've switched to xero, because my wife was already using that platform. You dont need this kind of BS at tax time.
- 2 years ago
I have discovered a simular problem, on 3 occassions since May Invoices have been auto marked paid through MYOB PAYBY (twice- as in 2 invoices of the same amount marked as paid) both using the same MYOB payment reference number, I only recieve 1 remittance and 1 payment to my bank account. End of Year reconcilliaton has uncovered the unmatched payments. These customers havnt been chased for payment as a result, I feel I can hardly return these invoices to my debtors list????
- Wilhelm1012 years agoContributing User
I would disable the auto match feature. it's negligent that MYOB has this function enabled by default. I've left the software platform because it's not worth the risk
- Alice_MYOB2 years agoMYOB Product Manager
JulieZ1 Wilhelm101 robhusk Please see my comment above. If this is still an issue you're looking to resolve and the help content links provided do not help, let me know and I will send through contact details so we can investigate further.
- BRIGITTE2 years agoExperienced Cover User
I am experiencing the same issue with online payments. I have had to engage my very knowledgable MYOB consultant to provide work arounds so I can reconcile my accounts. I feel I may have to turn off this feature if it is not resolved. These online payments just keep popping up in my bank feed and cannot be matched. All my settings are as per MYOB instructions but apparently transactions are not being pushed through correctly. As a long time MYOB customer, this is really disappointing. The help links are not helping.
- Alice_MYOB2 years agoMYOB Product Manager
Hi BRIGITTE, thanks for the feedback. I'll reach out to directly to see if there's anything we can assist with, as we don't usually see these kinds of issues with customers who have all the settings in place! The service is designed to match transactions automatically so it's definitely sometihng we want to look into and ensure is working correctly for you.
- Wilhelm1012 years agoContributing User
Thanks I've switched software as it was tax time and I waited on hold for 3 hours to talk to someone about it at the time - was quicker to move to a different product. I could not find a solution other than to switch off auto match. This should be disabled by default if its going to introduce errors I had to spend two days manually reconciling to figure out what was going on.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.