Error Message when entering an invoice
I keep getting this error message when entering some items into an invoice. I also cant edit or make the items inactave. Something went wrong. Please try again or refresh the browser. Please try...
Forum Discussion
Hi AlexBint,
Thank you for reaching out. Kindly accept our sincerest apology for the inconvenience that this has caused you. We are aware of an incident report earlier that showed that some users were impacted when using the product. They’re receiving this "Something went wrong" intermittent error while using their account. This issue is now resolved by our hard-working team. You may refer to this link to see the status updates on this issue.
We appreciate your patience. Please reach out to us if you're still experiencing the issue so we can investigate further.
Cheers,
Princess
Thanks for your reply. But sorry its still doing it. Nothing has been resolved as yet.
Hi AlexBint,
Thank you for your response. We understand that you're still experiencing intermittent errors in the system, and we apologize for any inconvenience this has caused. Kindly clear your browser cache and sign in again to your account to see if the issue persists. If you encounter the error again, please let us know and kindly include screenshots. Could you please also verify the last four digits of your serial number so we can collate and raise a ticket for further investigation?
We thank you for your patience and understanding in this matter.
Cheers,
Princess
Hi AlexBint,
We hope you're doing well. We wanted to follow up regarding the system error you encountered last week to see if you're still experiencing the error. Please let us know if you need any further assistance with this. We're more than happy to help.
Cheers,
Princess
Hi AlexBint,
We hope this message finds you well. We wanted you to know that, since we haven't received any response from you, we will be closing this thread. If you've got any new inquiries or if there's anything else you'd like to discuss, please feel free to create a new post again. We are more than happy to help.
Cheers,
Princess