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rochene's avatar
rochene
User
2 years ago
Solved

Payday Filing Not Connecting

I can't connect to the IRD for payday filing. The message is MYOB API cannot connect and the connection times out. Is there a current MYOB outage?

  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi rochene 

     

    Thanks for your post. I am not aware of any outages at the moment. Over the weekend of 8 to 9 October, Inland Revenue has updated their authentication service. So you will need your myIR user ID and password the first time you log in after the update.

     

    If you are still having issues after re logging in, could you try clearing the cache and if the error still appears, please send me a screenshot of the exact error message?

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi rochene 

     

    Thanks for your post. I am not aware of any outages at the moment. Over the weekend of 8 to 9 October, Inland Revenue has updated their authentication service. So you will need your myIR user ID and password the first time you log in after the update.

     

    If you are still having issues after re logging in, could you try clearing the cache and if the error still appears, please send me a screenshot of the exact error message?