Forum Discussion

RachelCSL's avatar
RachelCSL
Contributing User
4 months ago

No customer Support for payroll in NZ

I have been going back and forth via email with someone who doesn't seem to understand what I am asking and just keeps replying with things that don't help or solve the problem. Have wasted almost a ...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi All

 

Thanks for your post, and we're sorry for the delayed response.

 

We know how frustrating it can be to not be able to receive the kind of support you need. Please let us know if you're still having issues, and kindly provide us with screenshots of the reports. This will help us look further into this issue. Make sure to remove any sensitive information before posting screenshots in the Forum.

 

Best regards,

Doreen

Vikki1's avatar
Vikki1
Experienced User
3 months ago

Hi

 

Where is the IR345 now that shows the total PAYE deductions, kiwisaver etc then the total payable to IRD for the relevant month only (as per the example below that used to be available in Essentials) and where is the IR348 with the details for each employee for the month?

 

Vikki

  • jenniek's avatar
    jenniek
    Ultimate Partner
    2 months ago

    Hi Vikki1 

    This report has not made it back into the list yet - but you can use the Employer deductions reports -which gives the same information by month (1 line per month) and quantify it with the Payrun summary report which now works on payment date range rather than weekend date range.