Forum Discussion

VK1's avatar
VK1
User
10 months ago

Charged double for 1 account/subscription

We have 1 account with Account Right Plus.  This account has been subdivided into 2,  meaning 2 ppl can work in the office on the same account,  one person takes care of sales,  the other takes care of parts & all other aspects. It uses the same ABN#,  it is one account & being charged for 2.

On the website it also states $68.00 p/m,  we are being charged double the amount & for 2 accounts.

Very frustrating,  cannot talk to anyone on the phone,  which takes forever to get a 'human' to answer & don't have time to peruse community pages

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi VK1,

     

    Thank you for reaching out to us and welcome to the Community Forum! I'm sorry to hear that you've had that experience and we are here to assist you. To further check, please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Your full name

     

    Please let me know if you need further help.

     

    Kind regards, Sai

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      10 months ago

      Hi VK1 

       

      We would like to check back with you if this issue has been fixed. Please do let us know if you need help, we are more than happy to assist.

       

      Cheers,

      Princess