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Oringi's avatar
Oringi
Contributing Cover User
12 months ago

Customer surcharge on online invoice payment

My customer overseas has contacted me saying they have been charged an extra $18.41NZ for their order.

They paid through the invoice and had calculated the amount but their bank has a pending charge for this much

extra for the MYOB invoice payment. I was not aware of a surcharge on the customers for using the online invoices. Can someone help me with this or is it just the way it is? We do not charge our customers the credit card surcharge and it is not showing on my end yet.

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  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    12 months ago

    Hi Oringi 

     

    Thank you for your post. I would suggest communicating with our Financial Services team regarding this. You may be able to contact them through their direct line (1300 783 674) or by sending them an email (support@myobpayby.com).

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

  • Oringi's avatar
    Oringi
    Contributing Cover User
    12 months ago

    All sorted. Customers bank account showed an inflated exchange rate but when it was processed it went back to

    what it should have been.