Forum Discussion

LMCob's avatar
LMCob
Experienced User
3 years ago
Solved

Drag and drop not working

Hello

 

I'm now unable to drag and drop directly into purchases etc. 

 

I upgraded this week as directed.  Is that causing the problem?

 

Many thanks

Lisa

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi LMCob 


    We didn't have similar reports of this function not working as intended. As it's not working for you, can you try emailing the intray documents and let me know how you go on? I'd also recommend clearing the AccountRight cache as sometimes this issue can be caused due to corrupt cache.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi LMCob 


    We didn't have similar reports of this function not working as intended. As it's not working for you, can you try emailing the intray documents and let me know how you go on? I'd also recommend clearing the AccountRight cache as sometimes this issue can be caused due to corrupt cache.

    • LMCob's avatar
      LMCob
      Experienced User
      3 years ago

      Thank you Komal.  It's working again now, though I had problems again last week. 

       

      If it happens again I'll clear the cache. 

       

      Thanks again