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PARADISE's avatar
PARADISE
Contributing Cover User
3 months ago

EMAIL & NEW OUTLOOK

Can't seem to send Invoices by email with the New Outlook - I get an error message saying they have not sent. The old Outlook wont open anymore

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi, Paradise

     

    Thanks for your post.

     

    Please try to resend the invoices again if same error comes up. If yes, kindly generate the diagnostic log so we can look into it further. To get the diagnostic log, see the Help Article: AccountRight Log Locations for more information.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

    • PARADISE's avatar
      PARADISE
      Contributing Cover User
      3 months ago

      The emails have sent this week through the New Outlook - so problem seems to be solved but will advise as requested if it recurs

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi, Paradise

         

        Thank you for updating us.

         

        We're glad to know that you can now send invoices using the new Outlook. Please feel free to create a post again if you encounter any issues. We're here to assist!

         

        Best regards,

        Doreen