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q_man_snowflake's avatar
q_man_snowflake
Experienced User
9 months ago
Solved

Invoice Reminders Function not Working

Good morning

 

Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? 

 

Thank you.

  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi q_man_snowflake,

     

    Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
     
    In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.

     

    Cheers,

    Princess

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi q_man_snowflake,

     

    Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi EarandHearing,

        Thanks for your post, and welcome to the Community Forum! This issue is known to us, and the current workaround is to log in to the browser version of our software, where the invoice reminder should function correctly. We do not have an estimated timeframe for when this issue will be resolved, but please rest assured that our team is actively working to fix it.

        Feel free to post again if you have further queries and one of us will be happy to assist you.
        Regards,
        Earl

      • q_man_snowflake's avatar
        q_man_snowflake
        Experienced User
        9 months ago

        Just touching base tp see if you have any solutions to try as of yet? thank you.