Forum Discussion

leawalt's avatar
leawalt
User
8 months ago

CUSTOMER CARD FILE SHOWING A BALANCE AMOUNT BUT NO INVOICES OUTSTANDING

Hi,  A few of our customers have a balance amount in their card file but there are no outstanding invoices.  I have run a receivables report and they are not showing up. I was just wondering how do ...
leawalt's avatar
leawalt
User

Hi,

 

My customers do not have any invoices open they are all closed, but in their card file it is showing up with a balance amount.   Just a couple of weeks ago I allocated a payment to one of my customers which left them with a zero balance but then an amount showed up in their card file which wasn't there before and their card file always balanced.

 

Thanks.

Mere1's avatar
Mere1
User
7 months ago

We have the same issue on one of our customers as well.  Amount on card but no outstanding invoices.