Forum Discussion

Ninette's avatar
Ninette
Experienced Cover User
2 years ago

Invoice and Statement sent to incorrect email.

A client complained that I keep sending invoices and statement to the wrong email. I updated to the correct email ages ago yet MYOB is sending to an old email that no longer exists anywhere on the cl...
CoolSteel's avatar
CoolSteel
Experienced Cover User
2 years ago

24/2/2023 - I am having the same issue.  Reminders are going to 2 emails that are not on the clients cards.  I just spent ages on the live chat, for them to tell me to call the hot line.

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi CoolSteel 

     

    Sorry to hear that you have had that experience. For this particular situation, we do recommend contacting our direct support teams as soon as possible. This ensures that information is captured correctly and can be immediately passed on to the required teams.

    Please make sure that you have the following information handy prior to getting in touch with our direct support teams:

    • The serial number of the AccountRight file (Setup > Company Information)
    • A copy of the invoice that was sent
    • A screenshot of the transaction from within your file
    • When the email was sent and the recipient(s) of that email


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Helen_Keegan's avatar
      Helen_Keegan
      Experienced Cover User
      11 months ago

      Hi

       

      I am having this issue as well.  Has it been addressed or do you require a private message off me please