Forum Discussion

Experienced User

3 years ago

Solved

MYOB crashing when trying to edit or delete a specific invoice

Both the desktop version and the web version fail with "An unrecognised error occurred - unknown error code"

Yanike_S
3 years ago
Hi csteddy1

Thanks for your post.

Could you attach a screenshot of the transaction you are trying to edit or delete?

Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software).

I will then be able to investigate this further.

MYOB Moderator

Thanks for your post.

Could you attach a screenshot of the transaction you are trying to edit or delete?

Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software).

I will then be able to investigate this further.

Experienced User

3 years ago

Problem no longer reproducible. That invoice can now be edited without generating an error.