Hi kauaititaake,
Thank you for responding with the screenshot.
The error logs have specified the errors -2 and -3 which means that the account number on the import file is either too long or not numeric. I would suggest opening the import file in an Excel spreadsheet and checking each account number and retrying the import again.
Let me know if you require any further assistance with this. I'm happy to assist you.
Cheers,
Genreve
Hi.
Thank you for your responses. Fyi, I have done what you told but still not worked. Really need your ardent help and support. Looking forward to hearing further from you asap.
Hi kauaititaake.
Thanks for letting us know.
For me to provide further assistance, please send me a copy of your import file as a private message.
If you have any other questions or concerns please include them in your next reply.
Cheers,
Genreve
Hi Genreve_S
You may notice that I can't reply back in private message plus the attachment file you asked. Fyi, I can't send the text file as the image format only supported that's why i sent the screenshot. If you allow me to send you again in text file here and will do it accordingly. Other suggestion is highly appreciated. Looking forward to hearing from you asap.
Best regards
