Forum Discussion

brittanyyoung's avatar
brittanyyoung
User
4 years ago
Solved

Remittance not attaching to Email

Hello - Remittance are not attaching to emails when sending when using customised forms. Works fine when using the standard forms MYOB comes with - any suggestions? I'm using AccountRight Premier 20...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi brittanyyoung 


    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

brittanyyoung's avatar
brittanyyoung
User

I am having the same issue! Any further updates on this? 

Komal_S's avatar
Komal_S
MYOB Moderator
4 years ago

Hi brittanyyoung 


This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

 

 

Let us know how you go on with that. 

  • brittanyyoung's avatar
    brittanyyoung
    User
    4 years ago

    This has worked - THANK YOU SO MUCH!