Forum Discussion

Viz19's avatar
Viz19
Experienced Cover User
3 years ago
Solved

Unable to print payment receipt

I am unable to see receipts or print receipts  for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue.  Can you assist again. 
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Yanike_S's avatar
Yanike_S
MYOB Moderator

Hi Viz19 

 

I am sorry to hear you have this issue again.

 

What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Kritty796's avatar
Kritty796
Experienced Cover User
3 years ago

Same issues can't find or print some receipts

Last  4 serial numbers 6162 user 3

  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi Kritty796 

     

    I have run that script for you and notified our developer team you have been affected by this. Let me know if you are still having issues.

    • Kritty796's avatar
      Kritty796
      Experienced Cover User
      3 years ago

      Hi Yanike,

       

      Seems to have fixed the issuse. Thank You!

    • Art_Finacc's avatar
      Art_Finacc
      Experienced Cover User
      3 years ago

      Hi Yanike_S 

      Can you please run the script over the below file for me?

      Serial Number: 0096

      File ID: 2

      Thanks again!

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Art_Finacc, 

         

        I've had the script run over your file. Do let us know how it goes.