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Louisev_v4's avatar
Louisev_v4
Experienced Cover User
12 months ago

service

Just received notification that MYOB have reduced their services by disconnecting us from real people and providing online non human help - the new and fantastic "help yourself" accounts and billing service was framed as .......

 

Giving the gift of customisation, flexibility, and ability to self-serve, without needing to pick up a phone – to bring you the answers you need, faster.

 

This bit of nonsense was straight out marketing and PR 101 i.e. no substance.  Of course there was no ability to provide feedback directly as it was from a noreply email. 

 

MYOB - the reason people contact you for help is they can't find the answers online.  

 

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 months ago

    Hi Louisev_v4 

     

    Thank you for the post. I'm sorry to hear that you've had this experience. I'm happy to assist you, may I know what's your concern? so we can provide you a better solution to your issues.

     

    Also, if you want to provide feedback, you can go to our website Contact us | MYOB at Feedback and complaints section.

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai