Can no longer access payroll reporting centre
After update to stp 2 i cant access payroll reporting centre (web browser) it goes to ID Administrator
I am administrator and my email is listed under administrator. but keep getting somethings gone wrong.
I need to fix a payroll mistake that my client has made. I used to be able to do this access payroll reporting before.
Thanks
Jenny
Hi Jenny (Jenny-Penny)
Sorry to see that no one has replied to you yet. Can you check on the user setup that your email is linked to a user ID correctly?
To do this go to; Setup > User Access > Highlight your user ID > ensure 'This user will sign on with a my.MYOB account' is selected.
If it is set up correctly and you are still unable to open the reporting center, can you please send me a Private Message with the below details so I can take a look into this for you:
- Serial Number
- Your full name and email address
- Company File ID of the file (This can be found by going to Help > About MYOB AccountRight)
- Screenshot of the User Access screen
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
