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CazHutz's avatar
CazHutz
Experienced Cover User
5 years ago
Solved

Pay Run not showing in Payroll Reporting Centre

I am completing the EOFY Payroll Finalisation through STP and have found some values don't match.

I understand completing a $0 pay run for employees will update and send final figures to the ATO.

 

I have completed a $0 pay run, submitted to the ATO via STP, but then the pay run is not appearing at all in the Payroll Reprorting centre.


Has anyone else come across this problem and no how to fix?

 

Thanks,

  • AliK607's avatar
    AliK607
    5 years ago

    Hello CazHutz ,

    Well done on following the correct steps!

    From our support interactions today, any pays lodged with the ATO are taking longer than usual to show in the 'Payroll Reporting Centre'. (but they eventually do show/submit)

    Due to potential delays with the ATO portal he have found that it can also take a couple of hours but the pays will eventually show.

    Keep us updated with how you go in regards to this query in a couple of hours so we can investigate if this is not the case. (Also signing out of MYOB and restarting the program will help to refresh this Payroll Reporting Centre)

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  • AliK607's avatar
    AliK607
    MYOB Staff
    5 years ago

    Hello CazHutz ,

    Well done on following the correct steps!

    From our support interactions today, any pays lodged with the ATO are taking longer than usual to show in the 'Payroll Reporting Centre'. (but they eventually do show/submit)

    Due to potential delays with the ATO portal he have found that it can also take a couple of hours but the pays will eventually show.

    Keep us updated with how you go in regards to this query in a couple of hours so we can investigate if this is not the case. (Also signing out of MYOB and restarting the program will help to refresh this Payroll Reporting Centre)

    • CazHutz's avatar
      CazHutz
      Experienced Cover User
      5 years ago

      AliK607  Thank you Ali! You are correct, I needed to be patient at this time of year.

      Pay runs are now appearing in the Payroll Reporting Centre a couple of hours later.

      Thanks for the clarification :)

      Thanks, Caz