Forum Discussion

Monick's avatar
Monick
Experienced Cover User
5 months ago
Solved

Payroll Entitlements not accruing

Annual Leave and Personal Leave entitlements are not accruing, and in fact the system states that all employees had not entitlements available. I think this started in November going by my manual rec...
  • Monick's avatar
    Monick
    5 months ago

    I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.

Monick's avatar
Monick
Experienced Cover User

When processing Annual Leave the last few weeks for all employees, MYOB has been stating that all employees have no entitlements due. This is definately not the case. I haven't changed anything at all in the employee records so I'm presuming there is some sort of glitch happening? I have tried calling but haven't been able to get through.

Doreen_P's avatar
Doreen_P
MYOB Moderator
5 months ago

Hi, Monick

 

Thanks for your response.

 

For us to further assist you with this, kindly send us a screenshot of the employee card that includes the pay basis, whether it is hourly or salary. Also, a screenshot of the Annual Leave accrual. Make sure to remove any sensitive information before posting in the Forum.

 

We are looking forward to your response.

 

Best regards,

Doreen

  • Monick's avatar
    Monick
    Experienced Cover User
    5 months ago

    These records are for the one employee, however it seems to have happened across the board. The last time the entitlements balanced to my manual records appears to be 29th November. I have been taking off the annual leave however the balance on the entitlements report does not reflect this. I haven't checked the Personal Leave as yet but this seems to be out too.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      5 months ago

      Hi, Monick

       

      Thank you for providing the requested screenshots.

       

      As per checking, the error happens when there are multiple entitlements linked to a wage category. In this case, you may need to check each entitlement category, making sure they are not linked to the annual leave pay wage category.

       

      Also, please send us a screenshot of the Entitlement window from the employee card file. To do this, go to Card File > Cards List > Employee tab and then select the employee name > Payroll Details > Entitlements, and then take a screenshot of the table that includes the Balance adjustment, Carry Over, Year-to-Date and Total. Make sure to remove sensitive information before posting in the Forum.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        5 months ago

        Hi, Monick

         

        We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

         

        Best regards,

        Doreen