Forum Discussion
Hi Everyone,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
Hi Melisa_D ,
I am having the same problem as above and am reluctant/unable to reverse and redo the etp payment as it was back in July 21.
The reports from MYOB (Payroll Activity, Payroll Summary & Payroll Register) are all correct but the STP YTD Verfication report shows nothing under ETP at all. Our ETP category was set up as salary not hourly. Can you confirm that we can finalise in STP, despite this?
I'm not able to private message you the required details, as pm doesn't appear to be enabled? Please can you allow me to private message?
Thanks for your help.
- Melisa_D2 years agoFormer Staff
Hi Karen10,
I've enabled private message access now please try the link below.
If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
- AH12 years agoExperienced Cover User
Hi team, I have the same problem. ETP is not showing on either of the YTD verifiacation report or the Employee Summary of Payments. I have followed the instructions (reverse, re-enter etc) with no luck.
Has there been any update on this issue?