FEB double super payment and again 1st April
I thought I made a mistake and have been trying to figure out how to fix the double payment of super in FEB. Image my surprise when it happened again 1st April So, 1 super payment and twice tak...
Forum Discussion
Hi leibholdqpbc
Contact details for SuperChoice are included in the PDS linked to the acceptance form, they are:
PayClear and SuperChoice may be contacted as follows:
• Address: Level 8, 35 Clarence Street, Sydney NSW 2000
• Email: services@superchoice.com.au
• Phone: 1300 659 456 between 9.00 am and 5.00 pm (NSW time)
As the payment was processed in your software once but deducted twice you will need to contact SuperChoice. Once you have details on what that payment relates to, eg Batch #, contribution period, I'll be happy to assist with what has been recorded in your software.
I raised a helpdesk ticket yesterday
Hello xxxxxx,
We got it. Thanks. Your support ticket number is (175xxx).
One of our Client Services Team will action your support ticket shortly.
Have more information?
Although this is an auto-generated email, you can reply to this email and include any other information useful to help answer your support ticket.
Alternatively, you can Sign in to our Help Centre using the link below to respond or view any updates to your ticket. If you are new to SuperChoice, you will need to Sign up using the email address you logged the ticket with. Then, your ticket will appear in your account. If you’ve emailed us before and haven’t set up an account, we will ask you to set a password.
What are the steps to remove super choice from myob payroll and or any thing to do with my business and bank accounts ??
This sytem has twice removed super payment rtwice and there is NO recourse or suppport.Thanks for your email, however, there might be some misunderstanding regarding support if you are a MYOB client.
All queries must go through to MYOB regarding all Super related.
Should MYOB require assistance and they cannot find answer in the portal from our end, then they will lodge a ticket for us to investigate.
Therefore, i have forward this email to MYOB and they should be able to look into the payments and submission on their software and cross check that on our portal.