Forum Discussion

rebecca5's avatar
rebecca5
Experienced User
2 years ago
Solved

Read Only- I need help ASAP

We have updated our payment information and there are still issues with our account. I can only have a read only file. This has happened a few times since we updated our information. Can someone pl...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi rebecca5  

    So I can take a look into this for you. Can you please send me a private message with the following information: 

            * Serial number
            * Company name
            * Email Address and Full name

    Regards,
    Earl.

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi rebecca5 

I've run an online script of your file if you could try loggin in now please.

Regards,
Earl 

rebecca5's avatar
rebecca5
Experienced User
2 years ago

Hello,

 

The online version is still read only and the desktop version will not let me confirm the file and kicks me out.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi rebecca5  

    So I can take a look into this for you. Can you please send me a private message with the following information: 

            * Serial number
            * Company name
            * Email Address and Full name

    Regards,
    Earl.