Please also note that the Gross Payments amount being reported is wrong, for some reason, I noticed on this very last payrun (I reconcile these reports weekly and it always balances) that the Gross reported on STP is $2,618.93 more than it should be for the week.
Please advise us what we have to do next, obviously because the gross payment amount is showing a wrong amount, I don't want to send this to the ATO. However, it's a requirement to send the STP to the ATO on the payroll day, our payroll day was yesterday.
Are you in communication with the ATO? Do they know that your clients are not being able to send the STP reports? Please advise urgently.
Thanks, Eliane