Forum Discussion

ptclintonstore's avatar
ptclintonstore
Contributing User
2 years ago
Solved

stp get started not working

Set up Single Touch Payroll reporting when i click get started button i get an error something went wrong refresh browser (dosent work) or contact MYOB but i dont have time to sit on hold hoping...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi ptclintonstore, 

     

    Sorry to hear that didn't work. I've run an additional script over the file, can you please sign out of your AccountRight file and the browser version and sign back in. Does this now work ?

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ptclintonstore's avatar
ptclintonstore
Contributing User

hi this is the error i get

have tried reseting browser and on a different computer but no luck

 

cheers

karl

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi ptclintonstore, 

 

Thank you for the screenshot. When accessing your file in the browser can you please check the Payroll Settings are complete by clicking on the business name menu in the top right and selecting Payroll Settings. Once in Payroll Settings to complete them you must select a default super fund and click save. Any other details should be updated if necessary.

 

If this is set up correctly and you're still having issues can you please confirm the last 4 digits of your product serial number so I can take a look into this for you. 

  • ptclintonstore's avatar
    ptclintonstore
    Contributing User
    2 years ago

    hi have checked and selected super fund as you suggested (already done but re checked and resaved )

    still the same error message

    last 4 digits of serial 5270

    i only have access to the email once a week when i do books

    cheers

    karl

     

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi ptclintonstore, 

       

      Thanks for confirming that. I've had a script run over your file, can you try now ? If this hasn't worked please let me know. 

      • ptclintonstore's avatar
        ptclintonstore
        Contributing User
        2 years ago

        hi still not working

        anything else i can try?

        i am using firefox browser ,will try edge

        no doesnt work on edge either

        cheers

        karl