ATO Error Message for Taxable Payments Annual Report (TPAR) 2019
Hi
I have been trying to test lodge my TPAR file with the ATO and I keep getting an error message stating that it failed due to the following reason:
"Reason: Please contact your software developer. The file size is not a correct multiple of the record length."
I spoke to Myob Support yesterday and we went through the process of opening the file up in Notebook++ and they thought it had something to do with the addresses. I retyped in the addresses for the suppliers listed but that did not seem to have any effect. It was also suggested that I open my Myob datafile on my local desktop and do the report and save the file there. Usually I work from a remote desktop and would normally copy and paste the file to my local desktop as my Auskey is on a USB. So I did this just now and even though the file is not being moved anywhere I still received the error message when doing the test lodge.
Can anyone shed any light on how to fix please?
Thanks
Christine
Hi Christine07,
Thank you for the post!
There are a couple of things that can produce that particular error. The first is that the Empdupe file has been opened and edited in another program, which upsets the formatting of the file. This would make the file unusable by the ATO for reporting purposes.
The other common cause comes from the address or company name fields. Specifically that there may be an illegal or invalid character entered into the fields. To help resolve this you would need to go into the company details on the preparing of the payment summaries and overtype all of the information with the same details.
Thank you.