Forum Discussion

doublet's avatar
doublet
Trusted Cover User
3 years ago
Solved

BAS Lodgement rejected

Hi, I just lodged two IAS (April and May) successfully, but then went to lodge my June BAS and it was rejected... Here is the message I received:   Activity statement has been rejected by the ATO ...
  • doublet's avatar
    doublet
    3 years ago

    It was resolved, MYOB didn't know anything about it so sent me to ATO - after an hour waiting on the phone with them they finally talked to me and reissued my BAS and I lodged it straight away.

    I beleive it was a connectivity error at the time.

     

    Thanks for your followup.

     

    cheers

    Teresa

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi doublet, 

 

Thank you for your post. I can see that you've been in touch with our phone support team earlier today, has this been resolved ? If you're still experience issues please do let us know. 

  • doublet's avatar
    doublet
    Trusted Cover User
    3 years ago

    It was resolved, MYOB didn't know anything about it so sent me to ATO - after an hour waiting on the phone with them they finally talked to me and reissued my BAS and I lodged it straight away.

    I beleive it was a connectivity error at the time.

     

    Thanks for your followup.

     

    cheers

    Teresa

  • MelG1's avatar
    MelG1
    Contributing User
    3 years ago

    Afternoon,

     

    I just had the same rejected error with my BAS, I have tried ringing MYOB support 3 times, but I just get the message they are busy and I am cut off. 

     

    How can I contact MYOB to resolve this issue in a timely manner.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Melg,

       

      Thank you for your post. Can I please confirm if you're lodging the bas online ? If you are, can you please attach a screenshot of the error so I can investigate further with our teams.