Forum Discussion

Marika2024's avatar
Marika2024
User
26 days ago

Security Certificate issues - revocation / Payroll Reporting Declaration issues

Hi,   I'm having issues logging into MYOB since last week. It is extremely slow to load and then has displayed the Securiy Alert for revocation of the security certificate.    I've have followed ...
Marika2024's avatar
Marika2024
User

Further to this, I recieved 2 emails stating my account was blocked

 

 

We detected suspicious activity in your MYOB account.

 

 

If this is your IP address follow the Unblock link. Otherwise disregard this email.

  

IP

58.162.243.196

Location

Perth, Australia

 

 

UNBLOCK

 

 

 

I followed the prompt and unblocked the account. This may also be due to the certificate issue.

Princess_R's avatar
Princess_R
MYOB Moderator
24 days ago

Hi Marika2024,

 

Welcome to the Community Forum!

 

Thank you for attempting to install the certificate manually. If the installation of the certificate did not resolve the issue, please consider uninstalling and then reinstalling the app.

Regarding the payroll submission matter, could you kindly inform me if you encountered any error messages? This information will assist us in further investigating the issue.

 

Would you mind sending me a private message with the following details?

  • Serial number
  • Full name and email address
  • Screenshot of the error message encountered when declaring the pay run

I look forward to receiving your response soon!

 

Cheers, 

Princess

  • Marika2024's avatar
    Marika2024
    User
    19 days ago

    Thanks for your response Princess_R 

     

    With regards to the Security Certificate issues:

    I uninstalled the MYOB app and then reinstalled it as you suggested.

    I then followed the above instructions again to install the security certificate manually.

    The MYOB app then took several attempts to login - every time i entered the email address, after chosing the company file, it would stall and revert back to the blank email address window again.  it eventually allowed me to input the password, however the password screen was distorted. 

    The app is still very slow.

     

    Is there any other options to improve the above?

     

    I'll run the payroll tomorrow and get you the details you requested then.

     

    Cheers,

    Marika

     

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      19 days ago

      Hi Marika2024,

       

      Thanks for the response. If the app is running slowly, it could be due to various factors, such as too many programs running at once, low memory, or a lack of hard drive space. Try closing unnecessary programs and clearing up some space on your device. You may also check the speed and performance tips to keep your system up to date.

       

      Surely, you can then provide the details as requested once you've run the payroll. Remember, the more specific the information, the better we can assist you.

       

      I look forward to your response.

       

       

      Kind regards,

      Shella