Bank feeds

Hi Hoody1,

Thanks for reaching out. Having trouble with your bank feed in your second MYOB account can indeed be frustrating. which also affected your original account's credit card feed. Let me help you sort this out. Could you please send me via private message the following details below to further check your account?

• Serial number
• Full name and email address
• Company name
• Company File ID (Help> About MYOB AccountRight)
• last four-digit bank account of the bank that has the issue.

I look forward to your response.

Kind regards,

Shella

Hi Shella. do I reply private here ?

Hi Hoody1, 

Thanks for the prompt response. You may click on this link here. Then click the message button under my profile to be able to send me the details requested in a private message.

Thanks,

Shella

Hi ,

I apologise but I can't find the message button on the link you sent me ?

regards

Ash

I don't have access to send private message ?

I have checked my inbox for messages and found yours. There is nowhere to reply ?

I can find no buttons to reply to any private messages ???

I do not have. ..... Click Compose New Message ... in my inbox

Hi Hoody1, 

Thanks for letting me know about this. I've refreshed your private message access in the background. I'll suggest refreshing your browser by clearing the cache and cookies, then proceeding with sending a private message again. Here's how you can reply to private messages:

1. To reply to a private message, you need to first log into the forum.
2. Click on your forum display picture in the top right-hand corner of your screen.
3. Choose the envelope icon that appears. This will take you to your private messages.
4. Select the message you want to reply to.
5. After selecting the message, you should see a 'Reply' button or option.
6. Click on 'Reply' and compose your response in the provided text box.
7. Once you're done composing your message, click 'Send' or 'Post'.

If you're unable to see the 'Reply' button or option, it might be best if you could send me a screenshot of what you're seeing on your end. Please note to hide any important details included on it.

Let me know how it goes.

Kind regards,

Shella

Hi Shella,

screenshot as requested

Hi Hoody1, 

Thanks for the screenshot. It's strange that you can't see a reply option, even after I've given you access, as I am really eager to help you further. However, if the reply button is still missing, I would highly suggest you check out our help sites like myob.com/support or myaccount.myob.com. There, you'll find MOCA, our virtual assistant, who can help with immediate questions. If MOCA can't solve your problem, you'll be connected to our live chat team. Just give them a quick summary of your bank feed issue so they can start helping you right away.

In the meantime, feel free to start a new post again if you have any other queries.

Kind regards,

Shella