Forum Discussion

annbrinck's avatar
annbrinck
Experienced User
11 days ago

Cannot log in - Backup in Progress

Hi 

I am getting the above error message and cannot access MYOB.

I can't call the helpdesk to fix this as they don't open till 9am.

Is there anyway my file can be reactived so I can access it.

Thanks

 

 

3 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 days ago

    Hi annbrinck,

     

    I noticed you're having trouble with your file getting stuck in backup.

     

    No worries, I've gone ahead and sorted out your file in the background. Just give your computer a quick refresh and reopen the file, and that backup process hiccup should be all sorted out now.

     

    If you need a hand with anything else, feel free to start a new thread in the forum. We're here to lend a hand!

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve 

  • Colleen4's avatar
    Colleen4
    User
    11 days ago

    Hello Genreve,

    Perhaps you can help me, we are having the same issue

    Regards Colleen

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      11 days ago

      Hi Colleen4, 

       

      It's great to have you here in the Community Forum!

       

      I appreciate your post. I've reset your company file back to active. Kindly log out of the account and log back in to see if the issue persists.

       

      Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

       

       

      Kind regards,

      Shella