Forum Discussion

mweb's avatar
mweb
User
3 months ago

Impossible to contact MYOB with a query that does not appear on their "list" Asked to speak to a human and was advised only available between 9am and 9 pm , its two o'clock in the afternoon! ! How c

Hcbp's avatar
Hcbp
Contributing Cover User

Hi

 

I need help too.  I cannot find anything to help solve my problem.

Is there an email or someone to talk to!!!

My problem is I am trying to pay employee super through MYOB and 3 employees have errors.

Their fund is correct their member numbers are correct the USI and ABN numbers are correct.

Still cannot pay.  I need this to be sorted so if some one can please get back to me that would be very much appreciated.

Regards  Jenni

Earl_HD's avatar
Earl_HD
MYOB Moderator
12 days ago

Hi Hcbp,

My apologies for the confusion, and thank you for sharing the screenshot. Could you also please provide a screenshot of the error message you're encountering when attempting to pay employee super through MYOB? This additional information will help us better understand the issue and assist you accordingly. Thank you!

Looking forward to your response.

Regards,
Earl

  • Hcbp's avatar
    Hcbp
    Contributing Cover User
    12 days ago

    Hi Earl

    Once I ticked those employees then hit record and enter login in details the red crosses appear.

    I checked MYOB online and apparently there could be missing details and to hover around the transaction line.  I hovered and nothing.  But I clicked on the transaction line and apparently there is no phone numbers entered.  So I think I have found the issue now.  I will update and see what happens and get back to you soon.

    Thankyou

    Jenni

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      12 days ago

      Hi Hcbp,

      Thanks for your detailed response. Sure, If you need more assistance, please don't hesitate to reach out. We're here to help, and someone will be glad to assist you further.

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      Regards,
      Earl

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