Forum Discussion
Thanks Mike. My comment on this post was unrelated to the outage. The forum is a waste of time and resources and I get riled up every time I need to come here and wait for a solution from another frustrated user that may or may not ever come. There are so many unanswered posts in the forum. I'd rather the resources be invested in providing decent support again. There are times when livechat doesn't cut it. Neither does the 'submit a support ticket' option, when you can remember how to find it, since there's no link to it at my.myob.com. MYOB should be providing this support, not your other customers. Imagine if NRMA (as an example) asked it's members to help each other when they've broken down. "We can replace your battery in three days but you might get a quicker, possibly helpful, response from the random strangers who are also paying for our roadside assistance." Laughable.
Or invested in implementing some of the great ideas that are put forward by people who actually use this software.
When I'm here, I do also help other users when I know the answer. But why should they have had to wait for me to stumble across their post. Bring back real technical support.
Totally Agree - lack of finding support options & lack of support when you do manage to find / connect to somebody & not listening to users are MYOB's biggest downfalls at the moment.
It seems every month, I get an email from MYOB telling me they've done something "new & exciting", which in 99% of the cases is irrelevant to me.
MYOB - put your efforts into better support & make it a more reliable system first & foremost!!
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