How do I save my login details

TSGTanya
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How do I save my login details

I now all of a sudden have to enter manually my email and password with no options to save anything anymore. Is this new or am I missing something I shouldnt be? I work from a home computer on MYOB Accountright and thus saving my details for at the least 30days is of benefit to me, for all time would be good for me if this was an option but understand if it cant be due to security.  30days was annoying enough let alone everyday now. 

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Celia_B
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Re: How do I save my login details

Hi @TSGTanya,

 

Thank you for your post and welcome to the Community Forum. 

 

Regarding your concern, as we updated our security for MYOB log-ins recently, you may select the "Trust for device for 30 days" to save the details, however, we have taken measures to deliver new functionality to provide contextual and adaptive multi-factor authentication (MFA) controls. You can check out this link for the updates. 

 

If you still need assistance with this, please feel free to post again. We are happy to assist. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

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TSGTanya
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Re: How do I save my login details

Hi Celia_B

 

As I mentioned, "Trust for device for 30 days" is not an option for me and there is not option atm either for 2FA either. 

Celia_B
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Re: How do I save my login details

Hi @TSGTanya,

 

Thank you for getting back to us and providing an update. We appreciate your patience during this time. 

 

Regarding your concern, I understand that you manually enter your email and a password every time you were login to your account. We apologize for the inconvenience this has caused you. We have updated our security for MYOB logins recently. Which is the reason you were asked to enter your email every time you login. Also, it may be prompt to more frequently if additional authentication is required. Rest assured; this is set up for additional security.

 

For an update, you can check this out, Improved Security - 2FA changes, this has more detailed information and updates. 

 

If you still need further assistance or if you still have questions or concerns, please feel free to create a new post. We are happy to help. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

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TSGTanya
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Re: How do I save my login details

Thanks for the confirmation Celia_B. So just to confirm, we now have to manually enter our email and manually enter our password every time we login to our account, regardless of our preference? 

Celia_B
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Re: How do I save my login details

Hi @TSGTanya,

 

As for the update of the system, it will frequently prompt you to manually enter your email and password if you need additional information regardless of your preference. Rest assured that once we have an update regarding this, we will notify all our customers via the Community Forum and all our other channels, 

 

Feel free to post again. We are happy to help. 

 

Kind Regards, 

Cel

 

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TSGTanya
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Re: How do I save my login details

It asks me every day to enter my email and password and to reply to this message also, maks me manually enter both email and password and today again the authentifcation code, even after I click save for 30days. It seems to be less than that when it asks me again. 

Celia_B
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Re: How do I save my login details

Hi @TSGTanya,

 

Thank you for getting back to us and providing an update. 

 

You can choose to "Trust this device for 30 days," but it will not save your information, so each time you log into your account, you will have to manually input your email address and password. This is a result of our improved MYOB security logins. I apologize once more for the inconvenience. Through all our channels and the Community Forum, every one of our customers will provide an update on this matter. 

 

Feel free to post again. We are happy to assist. 

 

Kind Regards, 

Cel

 

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Celia_B
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Re: How do I save my login details

Hi @TSGTanya,

 

We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance with this, please feel free to post again. We are happy to assist. 

 

Kind Regards, 

Cel

 

MYOB Community Forum

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