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afc3659's avatar
afc3659
User
2 months ago

I need a reconfirmation file, please

Hi,

 

I need a reconfirmation file for my AccountRight Standard 2015 version please. I am usually asked to reconfirm every 3 months or so.  I have tried to reconfirm online but that results in an error dialogue box.  I tried following the steps in the "Activating and confirming older MYOB products" but I think that that is for AccountRight 2019 not 2015 because the screenshots and commands in that process do not appear on my screen.  I have been on the MYOB phone support line for half and hour now and there is no indication of where I might be in the queue.  Help!

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  • afc3659's avatar
    afc3659
    User
    2 months ago

    Success! I finally got through via phone and the rep was very helpful.  I now have access to my company file.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 months ago

      Hi afc3659,

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      We're glad to know that your issue has been resolved. Feel free to post again in the future if you encounter any issues in the future.

       

      Best regards,

      Doreen