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Zohayr's avatar
Zohayr
Experienced User
2 months ago
Solved

Invalid Serial Number

Hi 

I get the following error when creating a file.

 

Screenshot 2024-04-06 163103.pngScreenshot 2024-04-06 163657.png

  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Zohayr,

    Thank you for the detailed post and screenshots. The error indicates that you're unable to create a new file because the Serial Number ending in 5609 is eligible for only one file. If you wish to create a new file, I suggest reaching out to our sales team first. They can arrange a quote for an additional Company Data file for you.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Zohayr,

    Thank you for the detailed post and screenshots. The error indicates that you're unable to create a new file because the Serial Number ending in 5609 is eligible for only one file. If you wish to create a new file, I suggest reaching out to our sales team first. They can arrange a quote for an additional Company Data file for you.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl