MYOB Offer Poor Support
Frankly I am just looking to vent. The support I receive from MYOB is always terrible. When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems. In one case I had a MYOB bug that I needed to deal with. The first time i had the problem, they fixed my transactions. The next time - bad luck, your system is always going to reflect inaccurate information. I have already started migrating one of my company files to Quick Books, and the support I have received from them has been exceptional. I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter. Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after.
I have been with MYOB since 2010 and their support has steadily and surely become worse. I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem.
I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice). Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question.
I really would prefer to stay with MYOB. They know and I know, most people will put up with poor service, because it is too hard to change their accounting software - which is exactly what I did. It gets to the point where staying makes no sense staying though, and it is now worth the pain of migrating.