Hi Bad-Support,
It's understandable why you are frustrated with this experience. I'm truly sorry to hear about the difficulties you've encountered with our support services. We are continuously working on improving our support model. This includes creating and validating content faster to deliver a better support experience.
We have several avenues for support that you can explore. MYOB offers a comprehensive online help center where you can find help for all MYOB products. You can also manage your account online, which includes handling account and billing updates yourself. If you're having trouble with your MYOB product, you can submit a support request through your account. For more complex issues, you can chat with our support team. We also have a thriving Community Forum where you can ask questions and find answers from other users.
We understand that our support model may not have met your expectations in the past, and we are actively working on improvements. For instance, we are implementing changes to the Digital Experience support processes based on user feedback.
If you decide to continue with MYOB, we have a range of resources available on our support page to assist you. We appreciate your patience and understanding as we work to improve our services. We hope you will give us another chance to assist you with your MYOB needs.
Cheers,
Gee