Hi Gee, Are you an AI or did you just use:
1. AI to write the response for you?
2 Use a pre-prepared template?
It is quite clear the response is just lip service to serious concerns. Pointing me to the support page just rubs salt in the wounds, when part of my complaint was that the support person's follow up email me pointed me towards that, even though he wasn't even able to come up with any solution in under an hour on the phone??? ...and to reiterate, even then his solution was a long way from the optimal solution provided by the my accountant's MYOB person. I look forward to cancelling my subscriptions when the transitions are complete.