Unable to upgrade from V19 due to multi currency

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Janelle6
7 Posts
User

7Posts

0Kudos

0Solutions

Unable to upgrade from V19 due to multi currency

Hi there, after spending a good chunk of the morning on the phone to support it turns out our files can't be upgraded due to multi-curreny (which is the error message I had told them at the beginning - attached). Is there any way we can upgrade?

On our current V19 we only have 3 workstation licenses but need more people to be able to have access - which I'm told we can't get on V19 now.  We have 3 companies that use multi-currency so this will be an issue x 3.

 

7 REPLIES 7
gavin12345
Ultimate User
5,008 Posts
Ultimate User
Australia
Ultimate User

5,008Posts

910Kudos

635Solutions

Re: Unable to upgrade from V19 due to multi currency

Hi @Janelle6 

 

If MYOB cannot help, get in touch with FGHTables, they specialise in this - upgrading multi currency files, and may also be able to help with access issues.

 

Regards

Gavin

(gavinw222@gmail.com)
Genreve_S
MYOB Moderator
2,908 Posts
MYOB Moderator
MYOB Moderator

2,908Posts

90Kudos

387Solutions

Re: Unable to upgrade from V19 due to multi currency

Hi @Janelle6

 

Thanks for reaching out and welcome to the Community Forum. 

 

If you are using AccountRight v19, the only option you have is to upgrade the file to AccountRight Live Premier (a product that has a multi-currency function). Also, there are some instances in which we might not be able to upgrade your file depending on how it was set up and/or if there are transactions that are hindering it from being upgraded like time billing. Here is the helpful article "Upgrade a Premier multi-currency company file". This will give more information regarding the topic. 

 

If after reading through the help article and finding it does not cater to your needs. I would suggest going with @gavin12345's option. 

 

Let us know if you require any further assistance with this. We're happy to help.

 

Cheers, 

Genreve

tlin
Contributing Cover User
10 Posts
Contributing Cover User
Australia
Contributing Cover User

10Posts

0Kudos

0Solutions

Re: Unable to upgrade from V19 due to multi currency

Is no further help available from MYOB on this?

 

We also can't upgrade from Premier v19.16 due to multi-currency issues (at least that is the error message).

We have followed the instructions here: Upgrade a Premier multi-currency company file

We have purged all old data.

We only use Item or Service layouts.

We do not use any consolidated or luxury tax codes.

We have no pre-convesrions transactions.

We have no unsupported foreign accounts.

 

What else could it be?

Genreve_S
MYOB Moderator
2,908 Posts
MYOB Moderator
MYOB Moderator

2,908Posts

90Kudos

387Solutions

Re: Unable to upgrade from V19 due to multi currency

Hi @tlin,

 

Thanks for posting. 

 

I'm sorry to hear about your difficulties trying to upgrade. At this point, the file needs to go through the repair team to migrate. I will send you a private message to collect information and assist you further. 

 

If you have any other concerns, feel free to post again in the forum.

 

Cheers, 

Genreve

 

Janelle6
7 Posts
User

7Posts

0Kudos

0Solutions

Re: Unable to upgrade from V19 due to multi currency

@Genreve_S

Are you able to get in touch with me too? I'm the orignal poster of this question and MYOB phone support did not believe they could assist with this issue and suggested I go onto the community forum to find someone who can.

Genreve_S
MYOB Moderator
2,908 Posts
MYOB Moderator
MYOB Moderator

2,908Posts

90Kudos

387Solutions

Re: Unable to upgrade from V19 due to multi currency

Hi @Janelle6

 

Thanks for responding to the post.

 

I was waiting for your response to my previous answer. I'll be more than happy to help. I'll also send you a private message. 

 

Looking forward to helping. 

 

Cheers, 

Genreve

Genreve_S
MYOB Moderator
2,908 Posts
MYOB Moderator
MYOB Moderator

2,908Posts

90Kudos

387Solutions

Re: Unable to upgrade from V19 due to multi currency

Hi @tlin

 

I have previously sent you a private message and did not get any response. Let me know if you still require any help. 

 

Cheers, 

Genreve

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post