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GA39's avatar
GA39
Trusted User
16 days ago
Solved

offload a MYOB online file so new entity can use this subscription slot

Hi MYOB team,

 

We need to offload a no-longer-in-use online file so we can free up this subscription slot for another entity.

Could you please kindly assist? Thank you.

  • Doreen_P's avatar
    Doreen_P
    16 days ago

    Hi GA39,

     

    Thanks for your post.

     

    When removing a file on cloud, please be informed that all the live services will be removed as well such as super, bank feeds and STP. To further assist you with your concern, kindly send me a private message with the following details:

     

    • Serial number
    • Company File ID (Help > About MYOB AccountRight)
    • Business name
    • Email address

    I am looking forward to your response.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    16 days ago

    Hi GA39,

     

    Thanks for your post.

     

    When removing a file on cloud, please be informed that all the live services will be removed as well such as super, bank feeds and STP. To further assist you with your concern, kindly send me a private message with the following details:

     

    • Serial number
    • Company File ID (Help > About MYOB AccountRight)
    • Business name
    • Email address

    I am looking forward to your response.

     

    Best regards,

    Doreen