CartonConcepts's avatar
CartonConcepts
Cover User
8 years ago
Status:
Done

Online Payments: Credit Card Surcharge

I have looked through posts dating back to 2012 and beyond where people have been requesting the ability to have MYOB automatically calculate and (where applicable) add a surcharge for Credit Card payments.

I have the PayDirect device and need to re-issue an invoice to manually add an extra line for a surcharge to the invoice while the customer is with me.

Now that PayDirect Online has been released, a customer has the ability to pay an invoice with their credit card at their leisure, but I end up being charged for it without the customer even being aware. I have phoned customer service and was informed that there is currently no way of automatically adding the surcharge and the system doesn't do it. I am currenlty on the screen to setup PayDirect Online so have not tested it myself. The advice of customer service was to increase my fees to cover the surcharge. Not really fair on people who are not paying by card.

Personally, I would have thought this is something that should have been written into the software prior to releasing the Online component, or should be an option included in the online section that adds the surcharge to the final total prior to the customer paying.

 

"Credit Card Surcharge"

Sales

232 Comments

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  • BruceMason's avatar
    BruceMason
    Partner
    8 years ago

    I have recently signed up to Pay Direct and I make the following comments :-

     

    1. It is dissappointing to note that the transaction fee has increased to 2.2%. Opposition offerings are a low as 1.65%.

    2. There is no way to offset this fee with a surcharge. The only thing I can think of is to charge everyone extra and offer a discount for Non Credit card payments. This is a very unsatisfactory process so I would appreciate any suggestions as to alternative ways can get around this problem. I doubt if I am the only person to experience it.

    3. My idea would be to allow for some sort of automated respopnse which adds a fee if a client enters a CC. Many other online purchase sites do this.

     

    Thank you

    BruceM

    • zee's avatar
      zee
      Cover User
      8 years ago

      Best way around this is to not offer credit card payments. I dont but i provide direct bank account details on my invoices. Must customers either pay via direct credit to my account on the spot or within a couple of days.

  • Andrea2209's avatar
    Andrea2209
    Cover User
    8 years ago

    Absolutely agree! We have no way of recovering fees if we use PayDirect Online, which would otherwise be an excellent service. I am certain it wouldn't be a big deal for developers to spend a bit of time adding this in...

  • Parker15's avatar
    Parker15
    Contributing Cover User
    8 years ago

    Totally agree that this should have been added prior to launching the pay online direct - we are a charity with very limited funding and other than increasing charges to everyone we will be stuck with a cost if someone wants to pay by credit card! :-( Not really good enough MYOB!

  • Nathaneds's avatar
    Nathaneds
    Cover User
    8 years ago

    I cannot use this service until i can charge the transaction fee to the client for credit card surcharge. Please notify me once this is a possible option. 

  • Bo's avatar
    Bo
    Cover User
    8 years ago

    I agree! This is absolutely necessary for us to use the paydirect online option.

  • PavelMin's avatar
    PavelMin
    User
    8 years ago

    I will not use the Pay Direct online until the fees can be automatically added when customers choose to pay that way.

  • Melzy's avatar
    Melzy
    Cover User
    8 years ago

    PAY DIRECT ONLINE is  useless.  You should have the option on whether to charge a surcharge or not with Credit card payments.  I will not be using the PAY DIRECT ONLINE service unless it has this option.

  • serenaovens's avatar
    serenaovens
    Cover User
    8 years ago

    As a not for profit organisation the online credit card feature would make payment pathways a lot easier for us - however the 25c plus 2.2% fee is substantial and not one we could afford - we would only use this feature IF there is the ability to automatically charge the fee to the customer for this service

  • Monte's avatar
    Monte
    Cover User
    8 years ago

    As a boutique cabinet making business, our invoices are larger transactions.  For me to implement this, I will be paying several hundred dollars in fees every time someone pays via credit card.   I won't implement this until I can charge the credit card surcharge to the client.

  • SWIT's avatar
    SWIT
    User
    8 years ago

    Very short-sighted not adding a surcharging feature.

     

    I would love to see it auto-calculate. Currently we use an inventory item (most of our sales are on this layout) to manually add the surcharge (after we have calculated it).

     

    This will not work if we send it via Paydirect Online.