Forum Discussion

Bfb169's avatar
Bfb169
Cover User
4 years ago
Solved

BAS not loading

Hi, Im trying to do my September BAS and the prefill willnot work... keeps coming up with We're having some technical problems and can't open this activity statement right now. Please try again later...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Bfb169 

     

    I'm sorry to hear that you are experiencing this. I have sent you a private message. You can access your private messages by clicking on your avatar in the top right corner and selecting the envelope icon.

     

    Please do let me know if you continue to have issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi Bfb169 

 

I'm sorry to hear that you are experiencing this. I have sent you a private message. You can access your private messages by clicking on your avatar in the top right corner and selecting the envelope icon.

 

Please do let me know if you continue to have issues.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • billybrewer's avatar
    billybrewer
    Experienced Cover User
    4 years ago

    I am unable to login to the BAS online as MYOB will not recognise my user ID or password, please help. also what is the telephone number for direct contact the previous number will not work?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi billybrewer 

       

      You should be able to log in using the same details as when you log into your company file. This help article has more information: Prepare your activity statement online

       

      If you continue to have problems please send me the following information by private message:

       

      • serial number
      • primary contact name
      • primary email address
      • business name
  • samboh's avatar
    samboh
    User
    4 years ago

    Hi, I am also getting the same error.  Updated my file to the new version and still not working.  I need to lodge my Aug PAYG, have already made the payment but have been trying to lodge the form for the last week.  Can you please advise?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi samboh 

       

      I've sent you a private message which you can access by clicking on your avatar and selecting the envelope icon.

       

      If you need further help please do reply to my private message.

  • mcdlisa's avatar
    mcdlisa
    Experienced Cover User
    4 years ago

    Hi 

     

    I am having the same issue since last month - I ended up lodging the August BAS through the ATO business portal, I am getting the same error this month when trying to lodge the September BAS.   Can you help?

     

    Lisa

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi mcdlisa 

       

      This issue has been resolved for most users by making sure you have upgraded to 2020.3. Then in the Sign In window please make sure that the option Link this User ID to your my.MYOB account is ticked. Once this is ticked you should be able to lodge your BAS.

       

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      Please do let me know if you continue to have problems.

      • mcdlisa's avatar
        mcdlisa
        Experienced Cover User
        4 years ago

        Hi Tracey

         

        How do I upgrade?  I haven't been prompted to do this