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KarenP1's avatar
KarenP1
Experienced User
3 years ago

Duplicate Journal Entries on Import

Hello, We have a billing system that is seperate to AccountRight and each day we hve a journal batch that is created that we import to bring those transactions into AccountRight. We have had instances where there have been duplicated transactions. I ahve checked and the transactions do not exist in the import file. THis has happened several times and initial we though it was just a user error accidentally importing teh file twice. We are now very careful and beleive that this is not the case but are still getting isntances of transactions being duplicated. Has anyone come across this before ?

Thanks

Karen

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  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    3 years ago

    Hi KarenP1 - sorry for the late reply, and sorry to hear about your strange importing issue...

     

    I haven't come across anything like this before - are you still experiencing the issue?

     

    • KarenP1's avatar
      KarenP1
      Experienced User
      3 years ago

      Hi Adrian

      We seem to have the issue intermittantly, and yes unfortunately we are still having the problem. Not sure what the solution is to be honest as I can't work out what the trigger is

      thanks

      Karen

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi KarenP1 

         

        Are those entries automatically imported through API from the third-party app or do you manually import them using File>>Import/Export Assistant? If the import is manual, please attach a sample import file here so we can test this further. 


        If not, the issue would be with the integration between the third-party app and the software, in which case you would have to reach out to the billing system to get this fixed.