Duplicate Journal Entries on Import

Hi KarenP1 - sorry for the late reply, and sorry to hear about your strange importing issue...

I haven't come across anything like this before - are you still experiencing the issue?

Hi Adrian

We seem to have the issue intermittantly, and yes unfortunately we are still having the problem. Not sure what the solution is to be honest as I can't work out what the trigger is

thanks

Karen

Hi KarenP1 

Are those entries automatically imported through API from the third-party app or do you manually import them using File>>Import/Export Assistant? If the import is manual, please attach a sample import file here so we can test this further. 

If not, the issue would be with the integration between the third-party app and the software, in which case you would have to reach out to the billing system to get this fixed. 

Hi Komal

The files are manually imported using the File->Import/Export Asissitant. I've attached an example file. 

thanks

Karen

Hi KarenP1 

We have investigated your import file and there are duplicate records in the import file itself due to which duplicate records are being imported.  Please clean the import file and ensure one transaction ID is only entered once and you will be able to import succesfully.

Feel free to post should you have further queries.