Forum Discussion
Hi there. Im currently waiting for a call from a specialist Payroll person. I lodged a case this morning and had to email them screen shots.
They acknowledged there is an issue and it is with the developers to resolve. But i urged a callback as this issue is time senstive. One solution was to re-active terminated employees and try that. But i have over 50+ employees to re-activate and that would be very time consuming.... So i will await a call within 72 hours and hopefully get a better outcome.
Did you get a responce. I have the same issue and tried a zero payrun for each staff member and that caused more problems. Now almost all the gross payments are shopswing zero.
- RLS13 years agoContributing User
No Not yet
I suspect this is a MYOB programming error.
For example you can run a number of different reports and they will all have different figures.
For Example run cards transactions [accrual] for affected employees and you will see that every entry is a credit-even if it was a reversed pay!!!.
MYOB should be able to fix this easily
Regards
- RLS13 years agoContributing User
Hi Carter1974
Myob would not let me respond to you directly, apparently I have made too many posts on this issue-which I have not. But,I suspect this is a MYOB programming error.
For example you can run a number of different reports and they will all have different figures.
For Example run cards transactions [accrual] for affected employees and you will see that every entry is a credit-even if it was a reversed pay!!!.
MYOB should be able to fix this easily
Regards