Forum Discussion
Hi Everyone
We are investigating a number of reports from customers encountering a "Something went wrong at our end" message when accessing the Payroll Reporting Centre. We have commonly seen it occur in the desktop edition of AccountRight.
A workaround, while we do investigate, is to ensure that your company file is stored online and to use the web browser interface. While this is not involved in the situation and related to it, it is worth mentioning that for Single Touch Payroll (STP v2) reporting you do need to store the company file online. The deadline for Single Touch Payroll v2 is 1st January 2023 - which is coming up quickly.
As this is very much an ongoing investigation we don't have any further information that we can provide for a resolution and timeframe of that. We'll share more when we can.
In the meantime, as been mentioned, we are keen to know what version of Windows people impacted by this situation are using and whether they have had any recent Windows updates installed. This is passed onto the required team to help diagnose the situation impacting users.
Hi Steven_M
Thanks for update, I can confirm we are using Server Edition for MYOB AR, and our PC's are running Windows 8.1.
I'm sure there are many reasons why some MYOB clients are using Server Edition and do not have there company file online. For my company, we were advised by MYOB a few years ago NOT to put our company file online because our file is too large (we have large number of Inventory items and Auto Build items).
Can you please advise what the current advice is from MYOB regarding online files and the "acceptable" file size range.
- PenJ2 years agoExperienced Cover User
HI All, yes that is the exact same reason our affected files stayed on our server, because MYOB also advised us that they were too large and may be extremely slow when online when running any kind of reporting etc.
However STP Phase 2 means we have no choice by the end of the year - or upgrade to EXO or pull the payroll out of MYOB and go with a standalone online payroll system. both expensive alternatives to the current offering.